Revenue Manager - Caravan Sales Ownership
At Haven, our mission is to give our guests a great time with memories that last a lifetime. Now the largest privately owned holiday operator in the UK, we are also proud that we were voted 5th in the Sunday times Top 30 "Best Big Company to Work For".
Due to Haven's continued investment and growth, we are looking to expand our Commercial Team and create new roles within our structure. We have an exciting new opportunity for an analytical individual to join our team to provide financial leadership and commercial insight to our on-site implementation teams at Haven Holiday Parks. Joining this newly established department will allow significant opportunity to shape how the department works as well as headroom for personal growth and advancement.
As Revenue Manager – Caravan Sales & Ownership you’ll be responsible for developing strategies in order to maximise Owner Focussed Products:-
o Site Fee Pricing
o Caravan Sales Pricing
o Lettings Pricing (Flexi & Guaranteed)
o Fun Pass Pricing
Achieving these objectives will require a mix of analytical insight and well-structured thinking. You will be expected to consolidate data and analyse sales trends to design revenue initiatives that will improve future performance. You’ll inform actions by analysing key performance KPIs and sales data, identifying trends and forecasting future demand through a host of different data analysis tools and reports, including excel and SQL.
This is a new function for Haven and as such the successful candidate will take a prominent role in shaping the structure and strategy for managing our Owner revenue streams while also working closely with our on-park teams to ensure these strategies are executed.
An appreciation that great customer service delivery combined with good financial control will deliver great financial results is vital.
• Work with the central Commercial and Finance teams to ensure that robust plans are in place to deliver the budgeted EBITDA for the year
• Identify opportunities to drive growth in our Caravan Sales & Site Fee revenue streams and develop the strategies required to capture these
• Work closely with the Caravan Sales teams on our parks to embed the new ways of working required to deliver these strategies
• Ensure the analytical process and budget are robust and the key assumptions are fully understood by the central and park teams.
• Provide business cases and tracking/analysis for key projects and initiatives
• Pre and post investment analysis of any proposed initiatives allowing informed and prioritised decisions to be made.
You will ideally have experience of working in retail or similar customer facing business either client side or from a consulting background and will be able to demonstrate the following:
Financial and Analytical skills
You will have strong analytical experience and will be proficient in business analysis using Excel.
Experience of Project Management methodology in analysing, interpreting & communicating data would be an advantage.
A genuine interest in understanding how operations work and an ability to stand back and identify potential improvements to the guest experience and/or the profitability of the business.
You will demonstrate an ability to analyse and question information, think through options and reach sound conclusions.
An ability to communicate financial information/analyses in a simple, ‘down to earth’ style, ensuring the key points are highlighted and clearly understood.
Leadership and Motivation
A ‘can do’ attitude, with the ability to provide a clear sense of purpose and direction to the Commercial Team (both at head office and on park).
You will be able to understand how key business systems work to a level which allows you to have a broad understanding of the EPOS systems and be able to identify system weaknesses and opportunities.
Excel and Powerpoint skills should be excellent. SQL or Tableau experience would be beneficial.
Interpersonal Skills and relationship building
You will have good stakeholder management skills and therefore be able to influence their behaviour and decision making.
The ability to deliver a number of interdependent priorities, operating, at times, within a context of ambiguity.
Bourne Leisure Head Office
1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR
22 August 2019
29 September 2019