General Manager Designate - Haven

General Manager - Designate - Haven

About the role:

Each one of our wonderful Haven Parks is led by a General Manager who together with a team of Heads of Department form the Leadership team that delivers exceptional guest and team experiences, as well as other key result areas.

Our General Managers are driven, confident, commercially and strategically aware, with an engaging leadership style.  The overall aim is about being an antidote for daily life and therefore our parks being a 'breath of fresh air' for our holidaymakers and owners. Supporting and leading your team to deliver a set of crystal clear set of values ensuring that all team members help to create amazing experiences and memories for our guests, equally focussing on standards and services at all times. 
We are currently seeking ambitious Designate General Managers to join us across our nationwide portfolio of Parks.  We are looking for strong, evolutionary General Managers who will be ambassadors for the Haven Brand within an exciting and fast paced environment.

As a Designate General Manager your role will involve being based on a Park shadowing the GM for 3 – 6 months, this is your opportunity to show us what you can do.  This role should lead to your successful appointment as General Manager and you will be rewarded with your very own Park, subject to the right park being available.

With My Business:

• To deliver and exceed business goals and achievement of quality and financial measures as agreed annually.
• Role modelling effective leadership behaviours to deliver the Haven purpose and values at all times.
• To help establish the Park strategy and deliver consistently on a range of operational responsibilities.

With Our Guests:

• To deliver a consistently great experience to each and every guest.
• To ensure that all services and facilities provided on site are offered to an exceptional standard.
• To provide high quality support to our guests to help drive repeat business and referrals.

With my Team:

• To attract and recruit the right team members so that they can be developed in their current roles for future progression.
• To drive to ensure a highly engaged team through regular communication, performance reviews, coaching, training, and feedback.
•To ensure that team resources are used appropriately. 

The ideal candidate:

•You are already an experienced General Manager with proven expertise and business  acumen within a full single or multi-site environment
•Your understanding and experience of P&L will be crucial to the financial performance   the Park
•You are charismatic and passionate about offering the best Guest experience, whilst  also being able to face in to challenges 
•You are passionate about inspiring, coaching, developing and empowering your team by  giving ownership and accountability and making tough decisions when necessary.  
•You are an experience leader who supports and inspires their team, celebrating success  through reward and recognition
•you’re a positive ambassador who is keen to make a difference, lead by example and who  can evolve and develop an exciting brand 
•A real hands-on business leader that wants to roll their sleeves up and get stuck in to  ensure the guest experience on Park is the very best
•We have 38 amazing Parks around the Country, any of which could be where your ideal  career opportunity is based, so being geographically flexible is an advantage

The benefits of working with us:

•Competitive salary and discretionary bonus scheme
•20% team member discount across Haven holidays, Warner Leisure Hotels and Butlin's for  you, your family and friends
•22 days annual leave rising to 25 days after 2 years’ service
•Government pension scheme and optional salary sacrifice scheme
•Reward and recognition schemes including long service
•Our online discount scheme (MyBourneHub) with loads of great deals
•Externally recognised qualifications that will give you the opportunity to progress and  develop within Bourne Leisure

About us:

Bourne Leisure is one of the largest providers of holidays and holiday home ownership in the UK. Our brands Haven, Butlins and Warner Leisure Hotels are amongst the most recognised within the UK holiday market.  Bourne Leisure has more than 6,000 team members that work across their three brands, which rises to nearly 14,000 during peak periods. 

Haven is now the largest privately-owned holiday operator in the UK, with 38 Parks around the country.  We are also proud that we were voted 6th in the Sunday times Top 30 "Best Big Company to Work For". 

We describe our team members, at all levels, as 'bright and breezy' people and you will need to have the right attitude for consistently living by dare to care, yes I can, keep it simple, make it fun and do the right thing for our guests. Our mission is to give our guests a great time with memories that last a lifetime. In return, we can offer you career opportunities of a lifetime.

So, if you are ready for a great new challenge and flexible on location then look no further.........



Bourne Leisure Head Office


1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR



Employment Status


Employment Type


Effective Date

13 May 2022

Expiration Date

30 June 2022