Sales Support Administrator - Haven

We are looking for a Sales Support Administrator on a full-time basis to join our fantastic team at Haven

Every year, more and more people get away from it all for a Haven holiday. Part of the award-winning Bourne Leisure family, we have 38 Haven holiday parks from Scotland to Cornwall, in stunning locations around the UK coast. For our 2.6 million guests, we’re a real breath of fresh air and we’re passionate about giving them a great time with memories that last a lifetime. www.havencareers.co.uk

Your Opportunity:
As a Sales Support Administrator you will deliver the administrative element of the Sales Business through the professional handling of all areas of administration which supports partnership and contact centre bookings. You will be responsible for the efficient administration of such tasks and act as a conduit between our customers and parks as appropriate, whilst ensuring a first-class customer experience in line with the Mission Statement.

You will accurately respond to our guest’s queries received via email and social media, demonstrating a thorough knowledge of the Haven Holidays product and striving for a first-time resolution. You will utilise all available resources and recommend update changes to our internal and external FAQ’s where appropriate.

You will provide full administrative support, in conjunction with our contact centre and parks, for our guests. Including amendments, charges, cancellations and credit control.

To be successful you will:
Have excellent written and spoken English
Administrative experience
Good problem solving and organisational skills
Confident in making decisions that support our guests and our business 
Possess a positive, inclusive, can-do mindset and the ability to work within a fast paced and changing environment


How do we look after our people:
Competitive pay & bonus opportunity
20% staff discount for all of your family & friends in Haven, Butlins & Warner Hotels breaks
Company events such as Christmas parties and team days
Onsite parking and subsidised cafe
Fully funded qualification development opportunities from Level 2 to Masters Degree
Fantastic discounts on purchases from most major retailors via our app
Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc
Opportunity to purchase extra holiday
Instant Recognition schemes with great rewards
Long Service awards