Sales Support Administrator - Haven

Sales Support Administrator

5 month FTC

We are looking for Sales Support Administrators on a full-time, 5 month FTC basis to join our fantastic team at Haven

Your Opportunity:
Accurately respond to customer inquiries received via email and social media direct messages, delivering within department SLAs
Utilise available resources to respond to customer inquiries and recommend update changes to internal and external FAQs
A self-driven approach to problem solving, striving for a first-time resolution within the business objectives and guidelines
Ensure third party reservations which are managed by the sales team are correctly keyed onto the system and that request bookings are serviced immediately (within 24 hours) in line with our service level agreements
Provide full administrative support, in conjunction with our contact centre and parks, for our guests.  Including amendments, charges, cancellations and credit control.
Ensure that parks are aware of all our customers’ requirements and that they are aware of Haven’s contractual obligations with partners from all channels
Demonstrate a thorough knowledge of all aspects of Haven’s operation and have a detailed knowledge of the Haven Holidays product
Support other areas of the business or tasks as required

What we’d like you to bring:
Excellent written and spoken English
Administrative experience
Good problem solving and organisational skills
Confident in making decisions that support our guests and our business 
Possess a positive, inclusive, can-do mindset and the ability to work within a fast paced and changing environment

How do we look after our people:
Competitive pay & bonus opportunity
20% staff discount for all of your family & friends in Haven, Butlins & Warner Hotels breaks
Company events such as Christmas parties and team days
Onsite parking and subsidised cafe
Fantastic discounts on purchases from most major retailors via our app
Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc
Instant Recognition schemes with great rewards