Sales Support Administrator

We are looking for Sales Support Administrators on a full-time basis to join our fantastic team at Haven

Role purpose
To deliver the administrative element of the Sales Business through the professional handling of all areas of administration which supports partnership and contact centre bookings.  To be responsible for the efficient administration of such tasks and act as a conduit between our customers and parks as appropriate, whilst ensuring a first-class customer experience in line with the Mission Statement.

Key responsibilities:
*Accurately respond to customer inquiries received via email and social media direct messages, delivering within department SLAs
*Utilise available resources to respond to customer inquiries and recommend update changes to internal and external FAQs
*A self-driven approach to problem solving, striving for a first time resolution within the business objectives and guidelines
*Ensure third party reservations which are managed by the sales team are correctly keyed onto the system and that request bookings are serviced immediately (within 24 hours) in line with our service level agreements
*Provide full administrative support, in conjunction with our contact centre and parks, for our guests.  Including amendments, charges, cancellations and credit control.
*Ensure that parks are aware of all our customers’ requirements and that they are aware of Haven’s contractual obligations with partners from all channels
*Demonstrate a thorough knowledge of all aspects of Haven’s operation and have a detailed knowledge of the Haven Holidays product
*Support other areas of the business or tasks as required

Skills required:
*Must have excellent written and spoken English
*Administrative experience
*Good problem solving and organisational skills
*Confident in making decisions that support our guests and our business 

About us
Every year, more and more people get away from it all for a Haven holiday. Part of the award-winning Bourne Leisure family, we have 38 Haven holiday parks from Scotland to Cornwall, in stunning locations around the UK coast. For our 2.6 million guests, we’re a real breath of fresh air and we’re passionate about giving them a great time with memories that last a lifetime. www.havencareers.co.uk

How do we look after our people:
*20% team member discount across Haven Holidays, Warner Leisure Hotels and Butlin’s for you, your family and friends
*Company events: Christmas Party, Brand celebrations and fun days.
*Reward and recognition schemes including long service and team member of the month.
*Externally recognised qualifications to give you the opportunity to develop and progress.
*22 days holiday increasing to 25 days after 2 years’ service
*Government and company pension scheme

Location

Bourne Leisure Head Office

Address

1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR

Division

Haven

Employment Status

Full-time

Employment Type

Permanent

Effective Date

15 November 2021

Expiration Date

31 December 2021