Product Operations (Entry Level IT role)

This is an entry level role, a great first step into IT. You will learn to define, build, test, and -where applicable- deploy and support, the business in finding the right solution, collaborating with teams across the business. The most important skill you possess is a high level of customer service, going above and beyond to delight your customers.

As part of the Agile Operation team you will spend a lot of time talking to your customers across the business to determine the best course of action to help them solve their problems. Your inquisitive mind will help guide them. This is a role that will offer full training.

You will learn to:
**Understand and define the business opportunity 
**Define the business processes and operational value streams the technical solutions support
**Collaborate with the Product Owner to create and refine user stories and acceptance criteria 
**Participate in planning and create Iteration plans
**Conduct research, design, prototype, and other exploration activities 
**Implement and integrate changes in small batches 
**Create and test the work products defined by their features 
**Test the work products defined by their features 
**Deploy the work products to staging and production 
**Apply Lean-Agile principles to your work

You are:
**Potentially a school-leaver with a GCSE in IT or a BTEC in a related subject
**Possibly working in a helpdesk or call centre environment
**An excellent communicator
**Proven in your customer service skills
**Keen to start a career in IT and are able to clearly articulate why
**A logical problem solver

About us
Every year, more and more people get away from it all for a Haven holiday. Part of the award-winning Bourne Leisure family, we have 38 Haven holiday parks from Scotland to Cornwall, in stunning locations around the UK coast. For our 2.6 million guests, we’re a real breath of fresh air and we’re passionate about giving them a great time with memories that last a lifetime.

Bourne Leisure Head Office


1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR



Employment Status


Employment Type


Effective Date

14 October 2021

Expiration Date

13 November 2021