Regional F&B Manager
This role is a regional role covering our North POD (Scotland and Northern England)
This role will be the F&B Business Partner for the Park Head of F&B’s and their Team Managers, to execute the strategy for F&B in order to deliver the highest level of guest satisfaction within a structured and commercially robust business framework. Support the Park Leadership team whilst providing an opportunity for the growth, learning and development of our operational team.
Using margin and deployment data provided by finance and
the Margins & Efficiency Manager, challenge and support the Park Heads of
F&B to deliver against the agreed targets while delivering class leading
NPS experience for our guests.
Following Park Support visits agree specific training, coaching and support, quickly building and maintaining effective relationships and credibility with all stakeholders. This role spends its time 65% implementing and 35% planning
You will be responsible for:
*Business Partner the
Head of F&B on parks, to execute
operational plans created by central functional leads across all areas of
F&B; Core Restaurants, ShowBars, Secondary formats, 4x Franchise systems
and our branded “pop ups”.
*Acts as the subject matter expert for all park approved operational systems, ways of working for service, food and drink.
Represent and deputise for the National F&B Manager as Franchise Principle with the relevant POD/Region, safeguarding our Franchise partners standards and systems through follow up and coaching.
*Supports and effectively coaches the park F&B leadership teams to search for ways to drive revenue, advocacy and contribution improvements.
*Monitors and audits Franchise and Brand operational standards. Highlights areas with opportunities for improvements and develops action plans to address in partnership with Park teams.
*Supports and effectively
coaches park departmental leaders to deliver all Balanced Scorecard KPIs
*In conjunction with the regional People Partner, leads the succession and talent agenda in their region for their specific business area.
*Seeks out and shares best practice within own and wider teams, enabling improvement
*Acts as a Subject Matter Expert as part of the Regional Leadership Team
*Role models the Simply, Better, Lower Cost approach in all aspects of implementing the F&B plan
*Role models a laser sharp focus on guest excellence
What you have:
A high level of leading and influencing expertise is required with proven track record from other managerial positions
Good co-ordination and organisational skills
Ability to challenge performance and drive improvement with Park teams
Ability to think strategically and shift between immediate and long term priorities
Demonstrates strong leadership and influencing skills at all levels
Must have a high degree of IT & PC literacy with a good working knowledge of Microsoft products (Excel, Word, PowerPoint, Visio, SharePoint, OneNote, Access etc…).
Must be familiar and capable with front-end business software including I-Clean, Qlikview, Qualtrics and online Operational Processes
Analytical and detail oriented in all work activities/tasks, with a strategic perspective to enable the translation of metrics into trends, identification of improvement opportunities and root cause
Demonstrates strong analytical, data manipulation and problem solving skills with strong attention to detail and concern for order and quality
Be innovative and proactive to actively develop new opportunities
Every year, more and more people get away from it all for a Haven holiday. Part of the award-winning Bourne Leisure family, we have 38 Haven holiday parks from Scotland to Cornwall, in stunning locations around the UK coast. For our 2.6 million guests, we’re a real breath of fresh air and we’re passionate about giving them a great time with memories that last a lifetime.
What do we offer
Discounted Haven, Butlin’s and Warner Leisure Hotels holidays for you, your family and friends
Reward and recognition schemes
Externally recognised qualifications to give you the opportunity to develop and progress
Lifestyle and shopping discounts and benefits
Unwavering focus on cleanliness and our reassurance to you
The safety of our team has always been our number one priority and now more than ever, we will raise our standards and expectations even higher. We have been working tirelessly since the start of the Coronavirus pandemic to find ways of being able to re-open our business by adapting how we operate, ensuring we continue to give our guests a great time with memories that last a lifetime, in a world of social distancing and an unwavering focus on cleanliness.
We have created a six-part plan, designed to ensure we create an environment where our team feel safe working and our owners and holiday makers can relax and enjoy their freedom by the coast break. Our team plans focus on additional training, health & well-being, hygiene, PPE and break-out areas. Team well-being is a critical area we have focussed on, ensuring our teams are working in a Safe Haven.
Craig Tara Holiday Park
Dunure Road, Ayr KA7 4LB GBR
10 September 2021
1 October 2021