Waiter / Waitress

Café Bar – Front of House Team - Haven 

Do you want a career in the Food & Beverage team, working for The Times 6th Best Big Company in the UK?

The successful candidate will work within the Complex Department, responsible for serving customers in a professional manner, providing an excellent and efficient service to exceed their expectations.

Specific duties include:

•To accurately take orders from customers, listening and offering advice on choices and  menu options when required.
•To deliver food promptly, to serve customers in a professional manner, ensuring their  expectations are exceeded.
•Ensuing the bar area is kept clean and presentable, serving customers in a professional  manner through pouring and dispensing drinks
•Ensure the food area, kitchen and all associated areas are cleaned accurately during  and at the end of service. Ensure equipment is cleaned accurately to the correct safety  standards.
•Ensure tables are cleared and cleaned within 5 minutes of customer’s departure.
•Maintain stock rotation, re-stocking food and beverage items
•Operating the till system in an efficient and accurate manner, conducting the company’s  cash handling procedures
•Inspect toilets as and when required.
•Take a proactive approach to the Health and Safety of yourself, fellow team members and  customers.
•Report all potential accidents.

To be responsible for the following areas on the park:

•Customer Service
•Food Hygiene
•Health and Safety


The ideal candidate will possess an excellent customer service attitude, willing to go out of their way to give our customers a superior service, driven to exceed their expectations on a consistent basis. They will also possess good working practices with food hygiene and health and safety and possess the ability to work as part of a team and to work under pressure.

Core Competencies: 

Knowledge of food hygiene practices, Able to work as part of a team, committed to providing first class customer service, Work under pressure, excellent communication skills

The Benefits of working with us:

•Free use of many of the Park facilities and discounts off our food and retail outlets.
•Discounted Bourne Leisure holidays for you, your family and friends.
•Reward and recognition schemes including long service and team member of the month.
•Externally recognised qualifications to give you the opportunity to develop and  progress.

Our guests and our team members are vitally important to us and we need to ensure we build effective relationships, through trust, always having an approachable, friendly and helpful attitude. This will ensure our guests feel reassured that we always have their interests at the heart of everything we do.

For all our current career opportunities please visit www.havencareers.co.uk


Haggerston Castle Holiday Park


Beal, Near Berwick-upon-Tweed, Northumberland TD15 2PA GBR



Employment Status


Employment Type


Effective Date

20 September 2021

Expiration Date

4 October 2021