Operating Model Manager (F&B)

We are looking for a F&B Operating Model Manager to join our F&B team here at Haven, this role is quite new and they are busy building our F&B agenda across all of our parks across the UK. Would you like to be part of this amazing new journey? Read further below

About the role:
An exciting opportunity for an individual who is focused on driving efficient sales, through excellent guest experiences strong contribution and without compromising the safety of our team & guests. Acts as the conduit between propositional direction and development of the operational model to ensure guest satisfaction, team understanding & alignment with strong sales & contribution. Reporting directly into the F&B Director.

You will be responsible for
Creating all Operating models that provide excellent commercial output in sales growth, guests advocacy and contribution. Focused on ensuring the faultless delivery of operating models that can be easily delivered by our team, are beneficial to our guests and deliver strong contribution.

We are looking for:
Proven track record in the role or a role of similar description. National experience and a record of working with key stakeholders Is essential.
An excellent communicator. Skilled in all business systems and operating models to cover guest excellence, finance, marketing and the wider operations. Is able to effectively translate through the filter of guest, team and shareholder.
Can work remotely or as part of a team and can communicate effectively with other stakeholders with strong presentation & project management skills. A key eye for detail and a thirst to problem solve.

About us
Every year, more and more people get away from it all for a Haven holiday. Part of the award-winning Bourne Leisure family, we have 38 Haven holiday parks from Scotland to Cornwall, in stunning locations around the UK coast. For our 2.6 million guests, we’re a real breath of fresh air and we’re passionate about giving them a great time with memories that last a lifetime. www.havencareers.co.uk

What do we offer?
Discounted Haven, Butlin’s and Warner Leisure Hotels holidays for you, your family and friends
Reward and recognition schemes
Externally recognised qualifications to give you the opportunity to develop and progress
Lifestyle and shopping discounts and benefits

Unwavering focus on cleanliness and our reassurance to you

The safety of our team has always been our number one priority and now more than ever, we will raise our standards and expectations even higher. We have been working tirelessly since the start of the Coronavirus pandemic to find ways of being able to re-open our business by adapting how we operate, ensuring we continue to give our guests a great time with memories that last a lifetime, in a world of social distancing and an unwavering focus on cleanliness.
We have created a six-part plan, designed to ensure we create an environment where our team feel safe working and our owners and holiday makers can relax and enjoy their freedom by the coast break.  Our team plans focus on additional training, health & well-being, hygiene, PPE and break-out areas.  Team well-being is a critical area we have focussed on, ensuring our teams are working in a Safe Haven.

Why not follow us on Facebook and LinkedIn
#jobs #careers #hospitality



Bourne Leisure Head Office


1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR



Employment Status


Employment Type


Effective Date

26 April 2021

Expiration Date

17 May 2021