Head of Activities

Role Purpose
Responsible for delivering a great activities, entertainment and retail experience for all guests,  ensuring every visitor to our park has a great time with memories that last a lifetime.    

Key Responsibilities
Lead a large Activities, Leisure, Entertainment and Retail Team to deliver an outstanding guest experience. Ensure all Health & Safety Requirements are met, risks identified, and solutions put in place. 

Monitors the P&L and takes action to deliver the contribution target and budgeted costs. Actively manages the ordering and control of stock. Ensures the department uses workforce tools to deliver wages in line with budget. 

Leads, plans and manages the day to day activity and entertainment programme for guests. Ensures fist class retail standards in all shops, arcade, vending, and gifting outlets. Seeks and responds to guest feedback, monitors Advocacy and NPS scores and responds quickly to address areas for improvement. 

Develops a high performing team through coaching and training.  Ensures all team have the relevant qualifications and receive the necessary training.  
Identifies talent and builds succession plans. Ensures all new team members receive an engaging 90 day induction and have clear goals set and effective performance reviews. 
Focused on team engagement and retention. Identifies areas of concern and implements necessary actions. 

Expertise
Essential
Strong senior management and leadership experience, particularly leading broad teams
Ability to coach and give feedback to Team Managers and team to improve performance
Confident decision maker
Can exercise sound judgement and manage conflicting priorities when under pressure
Strong commercial acumen having had previous responsibility for financial budgets with the ability to manage costs in line with Department budgets
Excellent Communicator with the versatility to communicate at all levels

Desirable
Expertise in Activities,  Leisure, Entertainment and Retail would be advantageous but not essential.
Expert understanding of related legislation advantageous.

#LI-JS1
Location

Marton Mere Holiday Village

Address

Mythop Road, Blackpool, Lancashire FY4 4XN GBR

Division

Haven

Employment Status

Full-time

Employment Type

Permanent

Effective Date

12 April 2021

Expiration Date

10 May 2021