Cleaning Services Operations Support

Role Purpose
The Cleaning Services Operations Support role supports the Cleaning Services Team Manager with all planning and preparation activity attributed to the day to day operation of the Cleaning Services Department. This includes (but is not limited to) running a consistently successful guest arrival day as well as ensuring the Support Team are trained and motivated to consistently deliver a quality service within budget control.

Key Responsibilities
Role Modelling effective leadership behaviours and our vision and values at all times. Leads and coaches the team daily to ensure all areas of responsibility are covered, guiding all team members when needed and escalate issues to the Team Manager when required.  Support the Cleaning Services team through 90 day induction including completion of mandatory safe and secure training
Confidently deals with guest concerns with the ability to resolve problems, show empathy and understanding. Reacts to Guest Feedback and works with the team to respond quickly to address areas for improvement
Monitors daily service and tasks, observing quality of work, arranging appropriate resource when needed
Achieve and exceed targets and key performance indicators
Ensure all team have the relevant qualifications and completed all training required for role
Complete relevant administrative tasks including Team Rota’s, Accurate hours worked recording, safety compliance checks and legislative compliance checks. Follow the relevant Haven process to attract, recruit and onboard new team members

Has a thorough knowledge and understanding tasks for own department.

 Previous experience of working within a large team an advantage
The ability to work at pace and under pressure whilst remaining organised
A strong team player that has the desire to see the department succeed


Haggerston Castle Holiday Park


Beal, Near Berwick-upon-Tweed, Northumberland TD15 2PA GBR



Employment Status


Employment Type


Effective Date

29 March 2021

Expiration Date

17 April 2021