Head of Facilities

Role Purpose
Responsible for all site maintenance, facilities management and the Cleaning Operations. Working closely with all members of the Park Leadership Team, oversee all park infrastructure activity.  Ensure every department is well maintained, caravan siting and moves are conducted efficiently  and safely.   

Responsible for the core infrastructure of the Park ensuring business continuity. Ensuring compliance with all statutory and brand safety polices associated with Gas, Water, Electric, drainage, Caravan Siting.   

Responsible for managing a large team of cleaners, ensuring caravans and the park are clean in line with H&S and Cleanliness guidelines.

The Head of Facilities will lead a multi-disciplined team to create Park environment for our guests and Owners to enjoy.  

Key Responsibilities
Responsible for the presentation of all external areas of the Park 
Responsible for Park sustainability plan 
Responsible for maintenance across the Park, to include grounds, buildings, equipment  
Supports major capital development projects, working closely with the GM, Project Manager and contractors. 
Network and build relationships with local Parks, suppliers and contractors to leverage cost opportunity 
Responsible for the cleaning operation across park ensuring a high level of cleanliness standards  

Seeks out and acts upon regular guest feedback to build understanding and respond to guests needs  
Monitors advocacy and NPS reports, creates action plans to address opportunity areas for improvement 

Effectively manages team and individual performance ensuring all team have a PDP 
Builds management capability in team 
Identifying and develop future talent in department  
Ensure team have relevant qualification and complete training for their role 
Monitors team engagement and ENPS reports, creates action plans to address opportunity areas for improvement 

Monitors the P&L and takes action to deliver the contribution target and budgeted costs 
Actively manages the ordering and control of stock 
Ensures the department uses workforce tools to deliver wages in line with budget 
Requires High level of expertise in this area
Requires expert understanding of related legislation 

Expertise
• Strong management and leadership skills to lead broad teams
• Confident decision maker
• Can exercise sound judgement and manage conflicting priorities when under pressure
• Have had previous responsibility for working with financial budgets
• Has previously managed a profit centre with both revenue and expenses