Head of People - Operations

We have an exciting opportunity for an experienced Head of People to lead our Operational People Team here at Haven

Do you want a career working for one of The Times top ten Best Big Company in the UK?

It’s an exciting time to join our team, you’ll have an opportunity to work in a friendly, fast paced environment across three well-known UK Leisure industry brands; Haven, Warner Leisure Hotels and Butlin’s.

This role is based in our Support Centre, in Hemel Hempstead, Hertfordshire, but as the leader of the Operational Partnering network will require with some travel to our amazing sites across the UK. 

Our Hemel team are currently working from home during the Covid 19 pandemic, and we will return to the Support Centre once it re-opens.   

Role Purpose 

Reporting to the Haven  & Bourne Group People Director , this role will lead the Operational People Partnering team to deliver the team member experience for our regional site teams, which in turn will deliver our mission of giving our guests a great time with memories that last a lifetime. 

Key Responsibilities 

•This role leads the partnering team that support the Operations Directors and General Managers to design and deliver the strategic people plan ‘Get, Grow, Keep’ for the Haven sites.
•This role in addition acts as the Partner to the Operations Director and  Health and Safety Director and their team 
• This role leads the team member experience at our operational sites, ensuring that our teams deliver on our Mission of giving our guests a great time with memories that last a lifetime
•Lead a team of 4 field -based people partners, coaching and developing them to ensure a high-quality professional people partnering service that is aligned to the varying needs of the business
•Design and maintain effective organisational design that ensures that our teams are aligned to deliver our strategic priorities 
•Ensure talent thrives, through the creation of talent and succession plans, and driving the momentum of these plans through-out the year 
•Support the communication and engagement agenda across the business, supporting our goal of working as one great team 
•Championing the inclusion, diversity and wellbeing programmes 
•Putting our culture at the heart of everything we do 
•Working in partnership with the centres of expertise; Resourcing, L&D, Policy, Reward and payroll to design and deliver best in class people solutions for the parks.
•Support on the delivery of ad-hoc People projects through-out the year 
•Support the delivery of consistent and proactive Employment Relations through the Haven ER function.

Role requirements: 

*Ideally CIPD or other HR qualification, or equivalent experience 
*Multi-site experience would be an advantage 
*Deep HR leadership and partnering experience across more than one business.
*Experience of leading a People Partnering team  
*Proven expertise in all aspects of HR including employee relations and employment law 
*Experience of working in a matrix environment would be an advantage 

What do we offer
•Competitive salary 
•Discounted Haven, Butlin’s and Warner Leisure Hotels holidays for you, your family and friends
•Reward and recognition schemes
•Externally recognised qualifications to give you the opportunity to develop and progress
•Lifestyle and shopping discounts and benefits




Bourne Leisure Head Office


1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR



Employment Status


Employment Type


Effective Date

19 March 2021

Expiration Date

9 April 2021