We’re really excited to share that Haven have been officially approved by the Department for Work & Pensions (DWP) as a Kickstart provider. Following an in-depth tender process, we have been awarded a total of 620 placements, with Haven having 508 of these across the Parks and Hemel teams.

Kickstart is a brilliant Government scheme which provides funding to companies to create new job placements for 16 to 24-year olds on Universal Credit who are at risk of long-term unemployment.

As part of our tender process, we made a commitment to the DWP to provide the following:

  • The offer of a 6-month placement
  • A minimum of 25 hours per week
  • The creation of brand-new additional roles, that have come about due to the changing landscape across the UK and the pandemic
  • Complete wraparound care – to do this we have partnered with training provider, Lifetime who run our apprenticeships programmes. They will run a 6-month training programme to help these team gain valuable employability skills for the future

It’s being run by the DWP, so your local Jobcentre will be able to run you through the specific criteria, and help you find out whether or not you’re eligible.

To apply for this role please get in contact with your DWP / Universal Credit work coach and inform them that you want to be put forward for this opportunity

Park Roles:

  • ACTIVITIES TEAM ASSISTANT Click here for the full role description.

    – Haven Host – present a positive first impression of the park friendliness, excellent service and high standard. During Host service you must be able to create natural conversation with guest and reassure them in all current processes in the department.

    – Ensuring all owners and holidaymakers know who to go to and are given a warm welcome and a first-class service allowing a true ‘escape from urban living’ experience.

    – Opportunity to learn and develop new skills in the Activity and Leisure Department.

    – Supporting the team to provide an outstanding indoor and outdoor activity experience, ensuring service, quality and Consistency, within a clean and safe environment catering for all.

    – Create and support a ‘sense of community’ – a real family spirit.

    – Recognise dissatisfaction and deal with complaints speedily and with empathy empowering a problem resolving team, resulting in customer satisfaction and improvement to the overall guest experience.

    – Ensuring a robust knowledge of all products provided, identifying all secondary spend opportunities and activity experience improvements

    – Provide a clean and safe environment for our guests by adhering to Cleaning and Health & Safety processes

    – Supporting & helping other Departments on Park when required.

  • F&B Team Assistant Click here for the full role description.

    – Haven Host – present a positive first impression of the park friendliness, excellent service and high standard. During Host service you must be able to create natural conversation with guest and reassure them in all current processes in the department.

    – Ensuring all owners and holidaymakers know who to go to and are given a warm welcome and a first-class service allowing a true ‘escape from urban living’ experience.

    – Opportunity to learn and develop new skills in the Food & Beverage Department.

    – Supporting the team to provide an outstanding Restaurant experience, ensuring great service, high quality products offered and consistency in my approach, within a clean and safe environment catering for all.

    – Create and support a ‘sense of community’ – a real family spirit.

    – Recognise dissatisfaction and deal with complaints speedily and with empathy empowering a problem resolving team, resulting in customer satisfaction and improvement to the overall guest experience.

    – Ensuring a robust knowledge of all products provided, identifying all secondary spend opportunities and Restaurant experience improvements

    – Provide a clean and safe environment for our guests by adhering to Cleaning and Health & Safety processes

    – Supporting & helping other Departments on Park when required.

  • Retail Team Assistants Click here for the full role description.

    – Haven Host – present a positive first impression of the park friendliness, excellent service and high standard. During Host service you must be able to create natural conversation with guest and reassure them in all current processes in the department.

    – Ensuring all owners and holidaymakers know who to go to and are given a warm welcome and a first-class service allowing a true ‘escape from urban living’ experience.

    – Opportunity to learn and develop new skills in the Retail Department.

    – Providing an outstanding retail experience, ensuring service, quality and Consistency.

    – Supporting the team to provide an outstanding Restaurant experience, ensuring great service, high quality products offered and consistency in my approach, within a clean and safe environment catering for all.

    – Create and support a ‘sense of community’ – a real family spirit.

    – Recognise dissatisfaction and deal with complaints speedily and with empathy empowering a problem resolving team, resulting in customer satisfaction and improvement to the overall guest experience.

    – Ensuring a robust knowledge of all products provided, identifying all secondary spend opportunities and Retail experience improvements

    – Provide a clean and safe environment for our guests by adhering to Cleaning and Health & Safety processes

    – Supporting & helping other Departments on Park when required.

  • People Admin Assistant Click here for the full role description.

    – Coordinate all kickstart team

    – Update, maintain and own the kickstart application tracker

    – Main point of contact for all kickstart queries

    – Add all applications to cornerstone and move through the process

    – Send out all offer letters and contracts as per the kickstart process

    – Ensure the candidate has been onboarded as per company policy

    – Welcome email to candidate

Haven Hemel Roles: 

These roles will be an integral part of our central operations and roles to support the teams on parks.

  • Kickstart Coordinator Click here for the full role description.

    An exciting opportunity as part of the Kickstart scheme to join us centrally and help us coordinate and run the scheme. This role will sit within the central resourcing team helping them to run the scheme whilst building a network with our parks.

    Role responsibilities:
    – Coordinate all kickstart applications
    – Update, maintain and own the kickstart application tracker
    – Main point of contact for all kickstart application queries
    – Add all applications to cornerstone and move through the process
    – Send out all offer letters and contracts as per the kickstart process
    – Ensure the candidate has been onboarded as per company policy
    – Update the DWP when a candidate has started
    – Update L&D with new starter details
    – Welcome email to candidate

  • Operational Comms Admin Click here for the full role description.

    – Works closely with the Haven Planning & Comms team to ensure necessary support is delivered and executed in the most effective, efficient, and consistent way.

    Key responsibilities will be:
    – Assists in the creation of various communication materials through different channels which includes bulletins, newsletters, emails and assigned operational communications.  Taking on tasks such as proof reading, fact-finding and editing where necessary and supporting in the collation of materials for the Operations.

    – Supports the co-ordination of agreed Change Control processes for operational materials – including ad hoc activity requests, ways of working documents, Standard Operating Processes, Protocols, and operational check documents are accurate and up to date. Helping facilitate any review processes to ensure version control, relevancy, and feedback.

    – Works closely with the wider Central Ops Team in a supportive manner to provide the team with Admin support, implementing processes and procedures relating to planning and communications setting up of functional meetings, collation of ops information, creation of agendas, typing up actions, maintaining FAQ logs etc.

  • Offline Customer Support Assistant Click here for the full role description.

    – Working in our busy Contact Centre you will not just be answering telephone calls but ensuring that every guest who comes through has the very best Haven experience. Helping guests when they are booking their holiday, amending an existing booking or just have a question or two.

    – Working as part of the Contact centre team you will support our guests with booking their breaks , promoting upgrades, answering questions and taking payments, we are all about having a clear focus on tailor made and personalised experiences for each and every guest.

    – The range of calls are diverse so you never know quite what the next enquiry will be, keeping the role exciting and one that you can really enjoy!

    – Attention to detail is also very important, along with being computer confident.

    – A problem-solving attitude and empathy are essential for this role, along with the ability to take the lead in engaging conversations.

    – As a team who understand the importance of getting it right for every guest, we are looking for team members who will be willing to go the extra mile and ensure that we find the perfect holiday for every guest, supporting them in every step of their Haven journey and buying what’s right for them and their family.

    – We also look for a great tone of voice, bags of enthusiasm and a desire to see things through to the end.

  • Trainee Guest and Owner Relations Advisor Click here for the full role description.

    – Working within our guest and owners’ relations team, you’ll be resolving guest and owner complaints through an efficient and empathetic experience, focusing on service and experience recovery.

    – Providing quality customer service utilising an excellent telephone manner and clear written communication to ensure that all parties are provided with all necessary and relevant information.

    – You’ll show efficient self-management of own tickets delivering resolutions within agreed time and compensation SLAs.

    – Support other team members and department work loads

    – Provide line manager with regular updates on tickets, resolutions and common areas of complaint

    – Learn about policies and procedures

  • Internal Comms Coordinator Click here for the full role description.

    This role will be assisting with the effective delivery of the Haven Communications and Engagement Strategy. We’re looking for someone with a creative flare to work on a variety of tasks and projects, and in particular working on our company’s intranet, one of our main engagement tools for all Haven team in our central office and in our Parks – One Great Team Hub – designing and creating new news pages, keeping content up to date and suggesting ideas for improvement.

    Our new team member will also assist with administration support – managing email inboxes, keeping distribution lists up to date, supporting content creation, helping with the collation of content for our weekly company bulletin, Team Talks and much more.

    Working with the Haven Communications & Engagement team to support the successful delivery of many elements of our communications and engagement plan which engages, involves, inspires and empowers team.

    Key responsibilities will be:

    – Support with the delivery of internal communications messaging across Haven and the wider Bourne Group
    – Assists with the collation of content for the One Great Team Hub (OGTH) company intranet ensuring we are delivering news, stories and important information from around the business at the right time in the right way.
    – Builds and designs new pages that are engaging and informative for team
    – Keeps all content up to date, updating and removing where needed to keep the site fresh and current
    – Creates regular reports on OGTH engagement using SharePoint analytics and sharing with key stakeholders
    – Supports with the collation of information and content from around the business for our weekly news bulletin, Team Talks
    – Manages inboxes, directing enquiries in a timely way to the right place for response
    – Support in the creation of various other communications materials – emails, our monthly virtual business update, Haven Network News and Team Surveys
    – Supports the team with various admin functions including managing distribution lists, creating agendas for meetings, arranging cross department meetings, note taking and action points etc
    – Works closely with the Internal Comms Manager and the design team to ensure the production of certificates for our monthly Mission Maker and long service awards and arranging delivery of these to team members
    – Supports the Wellbeing programme helping create content, tips, advice and sharing resources across the Bourne family

    Skills:

    A successful team coordinator must be confident, outgoing, willing to learn and be highly ambitious for their own personal development. It’s important to be committed, have some great communication skills and a creative eye for design and detail.

    Good IT skills including:

    – Knowledge of Microsoft teams and word/excel
    – Knowledge of SharePoint an advantage
    – Basic Intranet design also an advantage

You apply
Once you have been referred by the DWP, they will give you a link to apply for our roles. This link will take you back to this website where you will make your profile and send your CV.

We review
Once you have applied, one of our team will be in contact to arrange your interview.

Interview
The recruitment process is simple and will be an easy one step getting to know you interview, we know you may not have many skills or experience. This is what this scheme is for so we can help you to learn and gain employment skills.

How we will support you

Haven know that wellness and support are key to our team and in these roles, like all of our roles you will have non stop support to help you develop.

As part of our promise to the DWP of our training and employment skills, Haven have partnered with Lifetime support to run a six month course. All Kickstart candidates will have a dedicated training coach and planned programme. Please see below for an example plan of your programme. These sessions will be run virtually with a learning journal to track your progress.

Please see below an example of your training programme *subject to change

Virtual Classroom Sessions Objectives
Module 1 Introduction and understanding the Kickstart scheme I understand the Kickstart scheme and my learning plan
I understand my role and responsibilities
I understand my support networks and expectations
Goals, Aspirations & Reflective Journals I am able to identify and define my goals and aspirations
I can define and complete a SWOT analysis
I am able to explain the purpose and benefit of reflective journals
Module 2 Strength, Opportunities & Targets I am able to interpret my own SWOT analysis
I am able to explain SMART targets
I have defined my own SMART targets
PDP & CPD I am able to explain what a Personal Development Plan is
I am able to define Continued Professional Development
I am able to explain how a PDP and CPD can support my development
Module 3 Communication Skills I am able to define Active Listening
I am able to explain communication barriers and how to overcome them
I can identify ways to develop my questioning skills
Teamwork I am able to explain the team Teamwork
I can identify and explain the importance of teamwork
I can explain how I can work effectively as part of a team